Best Provider of Digital Healthcare Services

Best Provider of Digital Healthcare Services
Best Provider of Digital Healthcare Services
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Digital tools are central to the NHS’s shift from analogue to digital, one of the three shifts in the 10 Year Health Plan, with the NHS App becoming the front door to services and modern data platforms driving productivity. Independent healthcare providers play an important role in this transformation by integrating digital technologies into patient care.

This award recognises providers that have successfully adopted tools such as telehealth, digital patient records and AI-supported diagnostics, leading to measurable improvements in efficiency, patient tracking and clinical outcomes for NHS patients.

Eligibility

  • Open to independent healthcare providers using digital technologies to streamline the treatment and management of NHS patients, free at the point of care. 
  • Solutions must improve efficiency, patient tracking and outcomes in a way that complements NHS services. Projects can be conducted independently or in collaboration with an NHS organisation; all projects must serve NHS patients. 
  • Evidence must be provided from the past two years up until the awards entry deadline.

Ambition

The challenge and context within which your project, person or organisation is set alongside your goals and targets whether quantitative or qualitative, and how this aligns with national priorities. 

  • Describe the challenge you set out to address for NHS patients through digital tools, and the context for change
  • What goals did you set for your digital service, how does it improve care or efficiency, and how did you define success?
  • What technologies or methods did you adopt, and why were they the right choice?
     

Collaboration

The stakeholders’ involvement in co-designing and delivering the project. How have patients, staff at all levels, communities and other parties worked together to realise the outcomes?

  • How did you involve your staff, patients and, where relevant, NHS or other partners throughout implementation?

  • What roles did different stakeholders play in shaping success?

  • How did you sustain collaboration, including through feedback and shared working?

Impact

The measurable benefits delivered to patients, staff, your organisation or the wider system. Provide data and evidence showing improvements to outcomes, quality, access, equity or efficiency. 

  • What measurable benefits has your digital service delivered for NHS patients, such as better tracking, outcomes or efficiency? Quantitative evidence is essential, but qualitative feedback is also welcomed

  • What changed in how care is delivered, and how do you know the improvement is attributable to the technology?

  • What wider benefits resulted, such as reduced waits, better use of resources or improved patient management?

Scale

How your work has been shared, adopted or replicated beyond your immediate team or organisation. This includes dissemination through publications, presentations, toolkits, partnerships or inspiring similar initiatives elsewhere.

  • How has digital solution been adopted, replicated or adapted in other settings?

  • What made it possible to share or scale the approach?

  • What evidence is there that it could deliver similar results elsewhere?

Sustainability

The potential for the project/work to continue and create lasting impact. Evidence of how it can be sustained or built upon. 

  • How is the digital service sustained and developed over time, and what resource or funding supports it?

  • How are value and adoption maintained beyond initial implementation?

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